Customer Portal
Learn how customers access, manage, and verify their software licenses, seats, and subscriptions through the self-service Keymint Customer Portal.
Login
Keymint uses a secure, passwordless login system. You don't need to remember a password—just access to your registered email.
Go to Portal
Navigate to app.keymint.dev and ensure the Customer tab is selected.
Identify Yourself
Enter your Vendor Code (your software vendor's team slug, provided by your vendor) and your registered Email Address.
Receive Verification Code
Check your email for a 6-digit verification code sent by Keymint. Codes expire after 10 minutes — request a new one if yours lapses.
Verify and Enter
Enter the code into the portal to securely access your license dashboard.
Portal Features
- View licenses — status, expiration dates, activation counts
- Monitor usage — see which devices are activated
- Manage devices — release a seat when moving machines
- Update account — change contact information
Availability
The customer portal is available on Standard plans and above. Your vendor can also turn the portal off for their team — in either case you'll see the message "Customer portal isn't available for this vendor code." If you believe that's a mistake, contact your software vendor (not Keymint): only they can change their plan or re-enable the portal.
Troubleshooting
| Issue | Solution |
|---|---|
| Can't log in | Verify vendor code and email match your registration |
| "Customer portal isn't available for this vendor code" | Your vendor's plan doesn't include the portal, or they disabled it — contact your vendor |
| No verification email | Check spam/junk, verify email spelling |
| Code doesn't work | Codes expire after 10 minutes — go back and request a new one |
| Session expired | Re-login — sessions timeout after inactivity |
Never share your verification codes. If you suspect unauthorized access to your account, contact your vendor immediately.